Frequently Asked Questions

URL.rw is a powerful platform that helps you shorten long web addresses into manageable links and create customizable ‘link in bio‘ pages (Biolink pages).

It’s perfect for managing your online presence, sharing multiple links through a single URL (great for social media bios!), and tracking engagement with your audience.

We offer free options too!

While free tools offer basic links, URL.RW’s paid plans unlock your brand’s full potential.

You get deep customization (themes, fonts, colors), advanced content blocks (video, music, forms!), powerful analytics, custom domain support, branded QR codes (including restaurant menus!), and remove our branding.

These are essential tools for serious creators and businesses aiming for growth and a professional image, not just a list of links.

While we don’t offer a time-limited trial of paid plans, our comprehensive Free plan allows you to experience the core platform and many features indefinitely.

This gives you ample opportunity to see the value before choosing to upgrade for advanced capabilities like custom domains, unlimited links, in-depth analytics, and more.

URL.RW simplifies your digital presence significantly!

Instead of juggling multiple tools and subscriptions, manage your highly customizable biolink page, create versatile QR codes (for links, menus, vCards, etc.), and track branded short links – all from one intuitive dashboard.

Save time, streamline your workflow, gain unified insights with integrated analytics, and often save money compared to multiple niche services.

URL.RW empowers deeper engagement. Go beyond static links by embedding playable videos, music tracks (Spotify, etc.), interactive forms, RSS feeds, and more directly onto your biolink page.

For restaurants, create dynamic, easily updatable QR menus.

Utilize advanced link targeting, password protection, and detailed analytics to truly understand and connect with your audience in ways basic tools can’t match.

You can cancel your paid subscription at any time directly from your account settings.

Cancellations typically take effect at the end of the current billing cycle.

We generally do not offer refunds for partial subscription periods, but please refer to our Terms for full details or contact support with specific questions.

Absolutely! That’s a core strength.

Our paid plans allow you to connect your own custom domain, fully customize colors, backgrounds, button styles, and fonts, add your logo prominently, and even add custom CSS/JS for ultimate control.

We provide the powerful engine; you create the unique, branded experience that reflects you or your business.

For specific issues or support, especially regarding the advanced features found in our paid plans, you can reach out through our contact page hi@url.rw.

Yes! Our Affiliate Program is a fantastic opportunity to earn recurring income. Simply refer new paying customers to URL.rw, and you’ll receive 50% of the net revenue from their subscription fees for the entire lifetime they remain a customer!

We provide you with unique referral links and coupon codes to help you promote the service effectively. You can learn more and sign up here.

The number depends on your plan. Our Free plan gets you started with 1 Biolink page (containing up to 2 blocks) and 3 shortened links.

If you need more creative freedom or manage many campaigns, our paid plans offer significantly more, including options for unlimited Biolink pages, blocks, and shortened links.

You can compare the exact limits on our pricing page.

We offer a “Projects” feature exactly for this purpose! Think of Projects as folders to group related links, Biolink pages, and their stats.

The Free plan includes 1 Project to get you started. For managing multiple clients, brands, or extensive campaigns, our paid plans offer significantly more Projects (10 on the mid-tier, Unlimited on the top-tier), keeping your dashboard tidy and efficient.

Yes, collaboration is easy with our Teams feature.

Available on our paid plans, you can invite Unlimited team members to access and manage your account’s links, Biolink pages, and projects.

This is ideal for agencies and businesses needing shared access and workflow management, a feature not included in the Free plan.

Yes, having control over your data is important. Our paid plans provide Export Features allowing you to download your link information and statistics (exact options depend on the plan).

This is useful for offline analysis, reporting, or keeping backups, and is not available on the Free plan.

Upgrading is simple!

Log in to your URL.rw account, navigate to the ‘Account Plan‘ section in your account settings (or visit our Pricing page directly).

Choose the plan that best suits your growing needs and follow the secure checkout process. You’ll unlock enhanced features immediately!

We accept payments via major credit cards (such as Visa, MasterCard, American Express) through our secure payment processor Stripe.

This ensures a smooth and safe transaction when you subscribe to unlock the full potential of URL.rw with one of our paid plans.

If you cancel a paid subscription, your account will typically revert to the Free plan limits at the end of your billing cycle.

Features exclusive to paid plans (like Custom Domains, advanced targeting, extra links/pages beyond the Free limit) will become inactive.

Your core data and links within the Free plan’s limits should remain, but stats retention will revert to the Free plan’s duration.

Each plan has clearly defined limits viewable on our pricing page.

If you reach a specific limit on the Free plan (like the maximum number of shortened links), you generally won’t be able to create more of that item type until you upgrade.

Our paid plans offer significantly higher or unlimited limits to ensure uninterrupted service as you grow.

We take data security and privacy seriously. All connections use HTTPS, and we employ industry-standard security measures. We are committed to complying with privacy regulations like GDPR/CCPA.

The number depends on your plan. Our Free plan gets you started with 1 Biolink page (containing up to 2 blocks) and 3 shortened links.

If you need more creative freedom or manage many campaigns, our paid plans offer significantly more, including options for unlimited Biolink pages, blocks, and shortened links.

You can compare the exact limits on our pricing page.

To support the service, our Free plan may display advertisements on link pages from time to time.

All our paid plans provide a completely ad-free experience for both you and your visitors, ensuring your content is presented without distractions and maintains a professional look.

Yes, maintaining your brand consistency is important.

The option to remove URL.rw branding from your Biolink pages is a key benefit available to users on our paid subscription plans.

Getting found is important! While all Biolink pages are web-accessible, our paid plans provide specific SEO Features.

These allow you to customize the page title and meta description for your Biolink pages, helping search engines understand your content better and potentially improving your ranking.

Paid plans also offer the option for Dofollow links.

Absolutely. For maximum design flexibility and unique functionality, our paid plans grant you the ability to add your own Custom CSS and Custom JS to your Biolink pages.

This allows for deep customization beyond standard settings, ensuring perfect brand alignment (not available on the Free plan).

We understand brand consistency is key.

While the Free plan offers a selection of standard fonts, our paid plans provide access to Additional Fonts.

Combined with Custom CSS capabilities (also on paid plans), this gives you much greater control over the typography and visual style of your Biolink page.

Our Biolink pages are highly versatile! You can add various blocks including standard links/buttons, text sections, images/galleries, video embeds (like YouTube/Vimeo), music embeds (Spotify/SoundCloud), social media profile links, RSS feeds, and potentially more depending on your plan.

Paid plans often allow for more blocks per page and access to premium block types.

Yes, this is called a “custom back-half” or vanity URL. It makes your links more memorable and relevant.

While the Free plan generates random short links, our paid plans give you the ability to create these branded custom back-halves, enhancing your marketing efforts.

Yes! This is perfect for timed promotions, event registrations, or limited-time offers.

Our paid plans include Link Scheduling & Limiter features, enabling you to set start/end dates or even maximum click limits for your links, automating parts of your campaign management.

You can instantly create QR Codes that direct users to any of your URL.rw shortened links or Biolink pages – perfect for print materials, presentations, or physical locations.

The Free plan allows 1 QR code and a limit of 1 for bulk generation. Paid plans offer much higher limits, including Unlimited QR codes on the top tier, and increased bulk generation capabilities for large-scale needs.

Yes! URL.rw supports specialized link types. You can create vCard links that allow users to directly save your contact info, and Event links to promote specific happenings.

The Free plan includes 1 of each. To create more, our paid plans offer increased limits (10 each on mid-tier, Unlimited on top-tier), making them great tools for networking and event marketing.

URL Cloaking, available on our paid plans, masks the destination URL in the user’s browser address bar, showing your url.rw short link instead.

It can also help hide the referring source from the destination server’s analytics.

This can be useful in specific scenarios like affiliate marketing or for a more integrated appearance when linking to third-party sites.

Yes! Our paid plans unlock Advanced Targeting capabilities. You can redirect users to different final URLs based on their country, device type (mobile/desktop), or browser language.

This also includes Leap Links, which allow you to A/B test different landing pages or rotate through multiple destination URLs from a single short link – powerful tools for optimizing campaigns.

Yes, URL.rw is a great tool for affiliate marketers.

Features particularly useful on our paid plans include creating memorable Custom Back-halves (FAQ #4), URL Cloaking (FAQ #23) if needed, adding Tracking Pixels (FAQ #12) to Biolink or Splash pages, precisely tracking campaigns with UTM parameters (FAQ #9), and potentially using Splash Pages (FAQ #18) for disclosures or promotions.

Absolutely! Using your own domain reinforces your brand identity and builds trust.

This feature is available on all our paid plans, allowing you to replace the url.rw part of your links with your own domain. The Free plan uses the standard url.rw domain.

Definitely. If you have content that should only be accessed by specific people, password protection adds a necessary layer of security.

This feature is available on our paid plans, allowing you to secure individual short links or Biolink pages.

Yes, integrating tracking pixels is essential for effective digital marketing and understanding user behavior.

Our paid plans allow you to easily add various tracking pixels to your Biolink pages and utilize Splash Pages for specific pixel-firing events, enabling sophisticated retargeting and analytics strategies not available on the Free plan.

Our link statistics typically update in near real-time or within a few minutes, allowing you to monitor engagement as it happens.

While the update speed is consistent, remember that paid plans unlock In-depth Statistics and longer data retention for more comprehensive analysis.

All plans provide basic click tracking. The Free plan stores this data for 3 months.

For deeper insights and longer-term analysis, our paid plans offer 1-year stats retention and unlock In-depth Statistics, including referral sources, geographic data, and more, helping you truly understand your audience engagement.

Definitely. If you have content that should only be accessed by specific people, password protection adds a necessary layer of security.

This feature is available on our paid plans, allowing you to secure individual short links or Biolink pages.

Yes, we provide API access for users who need to automate link creation, management, or data retrieval programmatically.

API access is a powerful feature included in our paid plans, enabling seamless integration with your own systems and workflows.

Splash Pages are intermediary pages displayed briefly before redirecting a user to the final destination URL.

They are versatile tools available on our paid plans (10 on mid-tier, Unlimited on top-tier).

You can use them for promotional messages, important notices, age verification, countdown timers, or simply as a dedicated place to fire tracking pixels before the user lands on the final page.

Deep Linking provides a smoother experience for your mobile users.

Instead of just opening an app’s homepage, a deep link can take a user directly to a specific product, profile, or page within an app they already have installed (if the app supports it).

This advanced feature, available on our paid plans, reduces friction and increases engagement.

Yes, absolutely. For agencies and resellers looking to provide a seamless branded experience, our top-tier paid plan includes White Labeling features.

This allows you to present the URL.rw platform as your own solution to your clients, complete with custom branding options.

Setting up a custom domain (a paid plan feature) involves adding specific DNS records (usually CNAME or A records) through your domain registrar (like GoDaddy, Namecheap, etc.).

While it requires accessing your DNS settings, we provide clear step-by-step instructions. Many users find it straightforward, but basic familiarity with domain settings is helpful.