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Last Updated: April 29, 2025

Welcome to URL.rw, operated by Resident.Ventures, a U.S.-based company (“we,” “us,” or “our”). URL.rw provides link-in-bio pages, QR code generation, URL shortening, digital menu services, and related features (collectively, the “Services”) via URL.rw and menu.url.rw. By accessing or using our Services, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, please do not use our Services.

1. Acceptance of Terms

By using URL.rw, you confirm you are at least 18 years old or have legal capacity to enter these Terms. You agree to comply with all applicable laws, including U.S. law, the EU General Data Protection Regulation (GDPR) for EU users, and Rwanda’s Law No. 058/2021 on data protection.

2. Description of Services

URL.rw offers:

  • Link-in-Bio: Customizable pages to aggregate links, with themes, fonts, colors, and content blocks (e.g., videos, music, forms, RSS feeds).

  • QR Code Generation: Branded QR codes for URLs, vCards, digital menus, or other content, with customization (e.g., logos, colors) and analytics.

  • URL Shortening: Shortened, trackable links with features like link targeting, password protection, and detailed analytics.

  • Digital Menus: Touchless QR menus for restaurants, with instant updates, branding, and multi-location management.

  • Analytics: Insights on clicks, geographic locations, referral sources, and engagement metrics (e.g., menu views).

  • Custom Domains: Option to connect custom domains to biolink pages or menus.

  • Team Management: Tools for agencies or multi-user accounts to manage projects and collaborate.

We may modify, suspend, or discontinue any Service at any time without prior notice.

3. User Accounts

  • You must create an account to access features like analytics, custom domains, or team management. You are responsible for securing your account credentials and all activities under your account.

  • Provide accurate and complete registration information and update as necessary.

  • Team accounts allow multiple users; the account owner is responsible for all team actions.

  • We may suspend or terminate your account for unauthorized use, misuse, or violation of these Terms.

4. User Content

  • You may create, upload, or share content, such as links, QR codes, biolink pages, or digital menus (“User Content”).

  • You retain ownership of User Content but grant us a worldwide, non-exclusive, royalty-free license to use, store, display, reproduce, and distribute it solely to provide and improve the Services.

  • You are solely responsible for ensuring User Content is legal, accurate (e.g., menu prices, vCard details), and does not infringe third-party rights (e.g., copyrights, trademarks).

  • Disclaimer: We are not responsible for User Content, including its accuracy, legality, or consequences (e.g., harm caused by misleading URLs or QR codes). You agree to assume all risks associated with your User Content.

5. Paid Plans and Subscriptions

  • Features like unlimited menus, custom domains, branding removal, or priority support require paid plans. Details are at URL.rw.

  • Subscriptions may auto-renew unless canceled. You are responsible for all fees.

  • We reserve the right to adjust pricing with notice.

6. Prohibited Conduct

You agree not to:

  • Use Services for illegal, fraudulent, or harmful purposes.

  • Share User Content that is obscene, defamatory, harassing, or violates intellectual property or privacy rights.

  • Attempt to hack, reverse-engineer, or interfere with the Services.

  • Distribute malware, spam, phishing, or deceptive content via URLs, QR codes, or menus.

  • Create misleading or harmful User Content (e.g., QR codes linking to malicious sites).

  • Misrepresent menu details or engage in deceptive practices.

We may remove User Content or suspend accounts for violations without notice.

7. Intellectual Property

  • Our content, excluding User Content (e.g., logos, designs, software), is protected by intellectual property laws. You may not copy, modify, or distribute it without written permission.

  • Paid plans may allow removal of URL.rw branding, subject to plan terms.

8. Third-Party Links

Services may generate URLs or QR codes linking to third-party sites. We are not responsible for their content, accuracy, or practices. Accessing them is at your own risk.

9. GDPR Compliance

For EU users, we comply with GDPR (Regulation (EU) 2016/679):

  • We process personal data lawfully, fairly, and transparently, with consent or other legal bases (see Privacy Policy).

  • EU users may access, correct, delete, or restrict their data by contacting hi@URL.rw.

  • We use Standard Contractual Clauses (SCCs) for data transfers outside the EU.

  • Violations may be reported to an EU Data Protection Authority.

10. Liability Protection

  • No Liability for User Actions: You are solely responsible for the creation, use, and consequences of User Content (e.g., shortened URLs, QR codes, menus). We are not liable for any damages, losses, or claims arising from User Content, including but not limited to fraudulent, misleading, or harmful content.

  • Indemnification: You agree to indemnify, defend, and hold us, our affiliates, and our employees harmless from any claims, losses, damages, or expenses (including legal fees) arising from your use of the Services, User Content, or violation of these Terms.

  • Monitoring: While we may monitor User Content for compliance, we have no obligation to do so and are not liable for failing to detect violations.

11. Termination

  • We may suspend or terminate your access for Terms violations, misuse, or at our discretion.

  • You may stop using Services by deleting your account or ceasing access.

12. Disclaimer of Warranties

The Services are provided “as is” without warranties, express or implied. We do not guarantee uninterrupted, error-free, or secure operation.

13. Limitation of Liability

To the fullest extent permitted by law, our total liability is limited to the amount you paid for the Services. We are not liable for indirect, incidental, or consequential damages.

14. Governing Law

These Terms are governed by the laws of Delaware except where EU GDPR or Rwandan Law No. 058/2021 mandates otherwise. Disputes shall be resolved in Delaware courts, subject to mandatory EU or Rwandan jurisdiction for applicable users.

15. Changes to Terms

We may update these Terms and notify you via the website or email. Continued use constitutes acceptance of updated Terms.

16. Contact Us

For questions or concerns:

  • Email: hi@URL.rw